Do I need to supply cleaning products or equipment?
No, our people are accredited cleaners, arrive equipped with tools and cleaning supplies. But if your home has special surfaces that require particular products, please provide them and leave a note for the cleaner or mention it in “Special Instructions” when making your booking.
What happens if I am not happy with my clean?
Your happiness is very important to us! We work hard to make every work amazing, but when something goes wrong we pride ourselves on how we fix the problem. So we can best address your concern, please:
- Contact us as soon as possible. You can call or send a message through any of the “Contact us” buttons on the website
- Explain the areas that the cleaner missed
- Please give us the most suitable and convenient time that we can send the cleaner back to touch up the missed areas
We will discuss your concerns with your accredited cleaner and aim to send them back within 24 hours of your clean.
How do I book a clean?
It’s very easy! Just fill up the booking form in the website and we will get in touch with you as soon as possible to get the booking confirmed!
Do I need to be home for my clean?
Your call entirely! We recommend you be there at least for your first clean. So you can ask questions, give specific requirements and ensure we meet your cleaning expectations. If you can’t be home during the clean, rest assured that our accredited cleaners have gone through a registration and induction process. They have had a personal interview, a background Police Check, have a registered ABN and all relevant and current insurance policies.
I just wanted to say a big thank you to you and your cleaners for doing a beautiful job for my end of lease clean on Monday. The landlord was so impressed and extremely happy with how the townhouse looked.